File under ‘amazing customer service experiences’….

After Julie McMurry’s husband died last summer, Verizon Wireless told the Enumclaw, Wash. woman that she would have to pay an early termination fee on his cell phone contract. “I said, ‘This isn’t an arbitrary thing, I’d be glad to fax you a copy of the death certificate. The man’s dead.'”

The Verizon rep said McMurry could either pay the fee or give the phone to another family member.

She called Carl Hilliard, president of the Wireless Consumers Alliance. “I just happened to be in a meeting with Verizon Wireless’s attorney and mentioned it to him,” Hilliard said. “It was reversed.”

Source: Associated Press, “Complaints Over Cell Phone Service Abound”, June 6, 2004

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