Herb Chambers complaint, commentary & update
21 08 2005A lot of you have IM’d me, e-mailed me, and a few brave souls have left comments here about issues you’ve had with Herb Chambers. For those of you who don’t know the history, I’d gone through a series of issues with Herb Chambers a while back with my Infiniti. After getting a very unacceptable con job from their service department, I was subsequently ignored, passed around, bullshat, blown off, lied to, then ultimately made fun of by the staff there.
In Herb Chambers’ response to my letter (authored by their executive Jeff Wilson), they smugly denied any responsibility and referred to the fact that I’d blogged it for “lack of something better to do.” Jeff even enclosed a convenient printout from my blog, with the relevant text circled. I appreciated this not only because of its usefulness as a tool for following along, but also because until he did that, I’d never seen one of my own blog entries printed out before.
But I’m sure Jeff meant it all in a nice way - after all, he didn’t know about the DigAtari 2600, and probably thinks Google Cred is some kind of pizza. Nor is he aware of the fact that I sometimes eat hash brownies and hide in a cold dark basement and write in my blog over stolen wifi. (The fact that no one reads it makes me feel much safer saying so.)
The thing is, I thought I was all alone in here, all by my creepy pathetic blogging self, then suddenly I’m dealing with gobs of inbound traffic via search terms like herb chambers infiniti and finding myself in the top handful of results for almost any relevant term one might use when researching their BBB-decal-displaying organization. All because I had time between my Warcraft tourney and masturbating to Lord of the Rings videos to jot a note in my cute little diary.
I had planned to take legal action against Herb Chambers Auto Group if they didn’t offer to make things right. I really didn’t care about the money. It was about the way I was handled and treated, and the poor quality of service. But with no time or energy to pursue anything more formally (much too busy surfing for ceramic cats on ebay), I had let the matter sit on the shelf since March.
And over that time, I have noticed a constant hum of feedback from people who’ve found themselves in various pinches with the Herb Chambers group, with issues ranging from sales tactics to warranty service.
And having just, late last week, received word from yet another person who read my blog and actually decided to take their Saab purchase elsewhere, I realized that my blog is having a much greater impact than any legal action would.
The latest customer relayed to me that when he called the salesperson to call the deal off, the sales guy said, “are you going to believe some guy on the Internet, or are you going to believe me?”
Perfect.
“Hello?”
I am the Saab buyer who took his business elsewhere. My Herb Chambers experience can be told in greater light at a later date, as I am still entwined in a battle over recouping my deposit. Come to think of it, I need to call MasterCard right now!
That’s just so freaking awesome! Hail, the power of “some guy on the internet”!!
Well, FYI to Herb Chambers Infiniti:
Anthony is not just “some guy”…
and It’s all about karma, baby!!!!
your brother jay
Herb Chambers is a great place to do business. I’ve never had a problem after purchasing 8 vehicles from 8 different dealerships in the chain.
Some Herb Chambers are better than others - I just wish Mr. Chambers [himself] were aware of the goings on… Cheers to you Internet Guy. Your word is a strong one and heard crystal clear. Im in process of a couple issues myself otherwise i’d elaborate. Until then - know your words were a relief, in that I know Im not the only one.
i had similar problems with them after i bought my car and was lied to several times. happy to see their BS is finally effecting their reputation.
I did not purchase a car at Herb Chambers but I was recently lied to and harrassed (called at 10:00pm) by an internet sales person. She insisted that I could be in the car I wanted for the price I said I wanted. I made an “appointment” which she told me was necessary. When I showed up, not only was the person I set the appointment with not there, but there were no available sales people to assit me, (so much for the appointment). That didn’t upset me but when they told me they couldn’t even come close to the price she quoted me, I went nuts. They would do absolutely nothing to accommodate me.
I am very dissapointed in Herb Chambers Ford in Westboro Ma. My husband and I went in looking for a used truck. The salesman was very nice and helpful
we found a truck that we liked, signed papers on it on the next day, and a week later we are still waiting to pick the truck up. The service department keeps coming up with excuses, we have to order another part, we’re still waiting for the part to come in.
I will never send anyone to a Herb Chambers Dealership, and subject them to the BS that we are going through.
I too have had issues with those people. And they lost a sure sale because of that. While negociating the purchase of a dodge minivan, an offensive sales manager came to me with a monthly payment. When I asked for the interest rate, he told me the bank didn’t release that info. This even after I informed him that to be illegal (truth in lending), he kept repeating it. It was a young kid with an obvious used car attitude. I bet Herby would love to know his sales people are losing sales left and right because of their attitude, but their corporate web site does not list any phone number at all. This way I can help other people not to shop at Herb Chambers Chrysler and Dodge of Milbury.
I just purchased my seventh car from the Herb Chambers group… Nothing but a pleasant experience.. that man is probablly one of the most successfull business people in the automotive industry (Nation wide) … When you own a ton of dealerships like that you’re bound to sometimes have some issues some where.. He can’t be everywhere at once.. But i DO know that sending a letter directly to him does WONDERS!!! He truly does care…
My friend works for Herb Chambers Boston and I will tell you that he would never perpetrate such acts upon someone. He is dedicated to his work, as are the rest of his co-workers there, you guys found a couple of bad apples in the midst of what really is a great workforce for herb chambers. I’m sorry for your bad experience, it sux when people f*ck you over, but there are somewhere like 42 herb chambers dealerships across the northeast with thousands of employees spread throughout, with those numbers, youre bound to run into a few jerks. You deserve to be mad for what happened but dont count out all of herb chambers people, because as a whole, they are a great company that does great work.
I recently bought a car at Herb Chambers of Auburn, the price was agreed upon by sales person, sales manager and myself as the highest that I would go. After leaving the finance dept I came home, was told I would get copies of the paper work, but hadn’t as of that time, but was still believing that my car was costing me what I had agreed on. When I picked up the car and got the paper work home and read it, I was floored, immediately called the finance with no return call. Have called the company, and various other places that I felt would help with delemma. The last call was from the Customer Relations Manager, who was referring it to the District Manager who has yet to make the effort. More than likely the car will repossessed as I am only going to pay the price I agreed to. So add my name to your list of disappointed persons, and wish me luck.
I recently bought a car at Herb Chambers of Auburn, the price was agreed upon by sales person, sales manager and myself as the highest that I would go. After leaving the finance dept I came home, was told I would get copies of the paper work, but hadn’t as of that time, but was still believing that my car was costing me what I had agreed on. When I picked up the car and got the paper work home and read it, I was floored, immediately called the finance with no return call. Have called the company, and various other places that I felt would help with delemma. The last call was from the Customer Relations Manager, who was referring it to the District Manager who has yet to make the effort. More than likely the car will repossessed as I am only going to pay the price I agreed to. So add my name to your list of disappointed persons, and wish me luck.
AS AN EMPLOYEE FOR HERB CHAMBERS-LET ME SET THE RECORD STRAIGHT-WE AT DEALERSHIPS DO NOT RIP PEOPLE OFF-YOU(THE CUSTOMER)SHOULD READ THE PAPERWORK,ASK QUESTIONS BUT NOOOOOOOOO!!!! YOU ARE SO WRAPPED UP IN THE EXCITEMENT OF BUYING A NEW CAR YOU DON’T STOP TO READ THE FINE PRINT. PEOPLE WILL ALWAYS HAVE HORROR STORIES-IT COMES WITH THE BUSINESS….BUT TAKE A GOOD LOOK IN THE MIRROR. MOST OT THE PROBLEM IS YOUR OWN IGNORANCE….AS FOR YOUR SERVICE PROBLEM-YOU ARE AN IDIOT-SIMPLY PUT-YOU HAVE VERY LITTLE KNOWLEDGE OF HOW CARS WORK,NEXT TIME TAKE YOUR CAR TO SOME GARAGE AND HAVE THEM REPLACE YOUR TRANNY FLUID WITH THE WRONG TYPE SO THAT AFTER YOU DESTROY YOUR TRANSMISSION YOU CAN COME BACK TO THE DEALERSHIP WITH YOUR LITTLE TAIL BETWEEN YOUR LEGS BEGGING FOR GOODWILL ASSISTANCE! GROW UP LOOOOOSER-GET A LIFE,STOP BEING CHEAP,AND QUIT SPREADING LIES. I WILL CONTINUE TO PROVIDE EXCELLENT SERVICE TO NORMAL CUSTOMERS-WACKOS LIKE YOU SHOULD BE BANNED FROM BREEDING…OH AND BY THE WAY H.C INFINITI HAS ONE OF THE HIGHEST SATISFACTION RATINGS IN THE U.S. YOU WILL ALWAYS HAVE ISSUES SERVICING YOUR CAR AT ANY DEALERSHIP BECAUSE OF YOUR STUPIDITY. (WHAT I’M TRYING TO SAY IS THAT THE SERVICE ADVISOR WILL ALWAYS REALIZE YOU’RE A DICK AND WILL PROBABLY NEVER WANT TO HELP YOU WITH ANYTHING-THAT’S KARMA MY FRIEND.)
My husband bought a used Jeep Celebrity at Herb Chambers in Auburn, MA. He too signed the papers, took them home, read them, and was floored at the rate. Called to no avail. But here is the kicker, he paid a handsome down payment, and a trade-in and its been a month and he still doesn’t have his Used Jeep he purchased. The give him BS and runaround that the title isn’t in, and he is now forced to pay on a car he doesn’t have. Is that legal someone???? My daughter had a bad experience at Chambers in Westboro. They took her $50 deposit, she bought the car, financed herself, and still haven’t given her her $50 deposit back - this was two months ago. So this happens frequently at all Herb Chambers dealerships…real bad place - would never recommend to anyone!!!!! We still don’t know what to do about NO CAR we paid for in our case!!!!
I work for the Herb Chambers Co’s as well, I;ve been in the business for 12 years and with Herb for the past 8. Most employees are in this business because we like people and like to HELP people. We, the employees work very hard and incure lots and lots of stress helping people on an every day basis 9 times out of 10 the client is either very difficult or unreasonable and it is our job to change this client and earn their trust and business. The problems and the nasty clients come our way if we like it or not, the employees have to make the best of the situations and make the best decision for the client and the specific department and store we work for. The majority of employess in this business are paid based on customer satisfaction levels and if we dont hit certain criteria we dont get paid our highest potential. Believe me when I tell you the employees do whatever it takes to a certain level of abuse from clients to make them happy and hope for a good survey score, the employees and the employees family depends on it. Out of the tens of thousands and at this point in Herbs hugely successful run at this point hundreds of thousands, a very very small percentage of customers are dissatisfied and it is usually due to the clients unreasonable requests or self inflicted issues that put the staff at the dealership in a bad position. The Herb Chambers Co’s are a strong and fair company to work for the automotive industry in general has a very high turnover rate due to the amount of stress an individual goes through when helping people and the demands of the clients due to the amount of money they spend on vehicles. the Herb Chambers Co’s have a very low turnover rate compared to industry standards, the reason for this is because we are compensated very well for our efforts, Herb makes it worth our while to do a good job and make every effort to satisfy the customer. Herb did not build his empire with the attitude to screw the client and this reflects right down the the personel sweeping the lots. Sometimes an individual needs to look inward. M.R
Does anyone else find it a bit funny that these “Herb Chambers” employees: a. write like eight year olds and b. seem to have a “blame the customer” approach? Give me a break.
Rui you foreign scumbag, maybe if you gave the sales manager a chance to explain himself instead of arguing like an idiot, you would have received the answer you required. They could not give you an interest rate because they didn’t send any information to a bank! Maybe in Portugal or whatever third world country you come from they just pull rates out of their ass, but here we have to actually send info to a bank first. Oh and you wife is ugly.
If you, the unsatisfied customers of Herb Chambers, ever saw yourselves on TV taped by hidden camera, you would ALL be absolutely horrified and deny to your friends & family that who they saw was in fact you. If we, the American public saw you we would laugh endlessly & ridicule you on the street if we saw you. Alas, we donât have the honor of watching you all act like fools. You should all be ashamed you act the way you do in public & in front of people who do nothing by try to help you select your next vehicle. For those who come in acting civil, I can assure you sales people feel what you are going through and bend over backwards to help at Herb Chambers. I have recently purchased my 11th vehicle from Herb Chambers and every time I have the short, distinct pleasure of watching at least one of you bitch or moan about forces out of Herb Chamberâs dealerships control. Listen, if you donât like your 11% interest rate, PAY YOUR BILLS ONTIME! If you cant afford a $400, $600, $900 payment per month, BUY A CHEAPER VEHICLE OR SAVE MORE. But, I Digress- It is awful fun for everyone else who doesnât work there who has the distinct privilege of watching you act like a baby. Didnât your mother teach you manners? Grow up. Or donât.
I am an employee of Herb Chambers. I actually work at the store where the Infiniti service problem occured with Anthony. I had worked in the Infiniti and Honda service department for over a year and I now work in the Honda sales department. No big name dealership in this country, including Herb Chambers, benefit from lying to customers about sales or service. The service advisors nor the technicians make more money by making up false problems with your vehicle. All of our employees get compensated very generously. This store is one of the highest in the country for customer service satisfaction. And when you are dealing with something as detailed as selling or servicing a vehicle, you have to understand that there are several things that can go wrong. 95% of the time things go great, the 5% that doens’t always go smooth, we do our best to make it right. So I hope everyone who has had a bad experience, or has heard from someone who has, would give Herb Chambers another chance. And keep in mind we sell over 40,000 cars a year and service even more than that. Out of those thousands, most walk away very happy…
LD -HC BOSTON
Herb chambers dealership in Milbury, Mass., has a dishonest salesman named Jared Finch, as he identified himself to me over the phone when he set up an appointment with me on Feb. 18th 2007 at 1pm. I had dutifully filled out their online form under the vehicle that I wanted to try out for their big George Washington sale. Spelled out exactly what I had to trade and at the bottom of their form there is a bid box. Jared (if thats his real name) called me and I informed him that I lived over 55 miles away and did not want to waste the long trip if my bid and trade in, were not sufficient to buy the car if all vehicles were as stated. Not only was the car not there, but the sales manager said “At least lets put the numbers together so that we are all on the same page.” Instead of the $ 3500. difference that Mr Finch said was “No problem” They wanted over $7,500. The long 55 mile trip home left me with the attitude that whatever dealership Mr Chambers owns, I will have nothing to do with them as these people who work for him are an unscruplious bunch to say the least. I wonder if he condones their lack of character and ethics. My wife (66) and I (74) are both Very Senior citizens an feel we have been taken advantage of.
LD, how long have you been working for that Herb Chambers? Would you be interested in learning things that it sounds like you’re completely unaware of that go on at your place of employment?
I’ve been here almost 2 years. What is it that I am unaware of?….Whatever it is, it goes on in every dealership in the country. We don’t try to set ourselves apart by practicing bad business.
I am not planning to purchase a vehicle right at this time, yet I have to admit that reading this comments is quite disturbing, and yes the Herb Employees sound very rude and unpolite, that is a shame, remember,the customer is always right, that is the way you build a seccessfull business. Good Luck to the Herb employees and the future buyers.
Has any one ever sued Herb Chambers over the lemon law? did you win?
I’ve been with the company for over 6 years now.
We are not here to fight and argue with the clients that come in our doors! How does that benefit us? True sometimes things don’t go as smoothly as we all want them to go. However we do whatever we can to make the client happy,our very livehoods depend on repeat business. I believe we go above and beyond the call of duty to make EVERYONE happy. It sometimes astonishes me exactly how far we will go to make the customer happy. I wish every business went as far to make their clients happy. I can think of many times I have been dissatisfied with the services I recieved from companies I have done business with. For instance I recently got married and I was very dissatisfied with the company who did our photography. First when I called to pay over the phone the woman there was more interested in discussing with her coworkers the events that had happened the previous night while I sat on the phone waiting for her to finish then she calls me days later to inquire as to when I was going to pay for it. Hello I already did she misplaced the receipt in the midst of her conversation with her co-workers. Then the photographer did not care about how we wanted our photos done there were some things in the background that we wanted removed before he took the pics he ignored us then Eight months later when we finally got our pics we had to pay to have the items removed from the pics. We got the pics and thanks it looks like someone cut them out and stuck them to a yellow background what did I get for my inconvenience,NOTHING I had to pay for the pics that were “fixed” and I had to wait eight months for them! That is not the case with the Herb Chambers Companies Satisfaction is Herb’s number one concern,in my opinion and our company will do whatever we can to make the client happy no matter what the cost. Many of our Dealers have the highest satisfaction scores in the Country. A new vehicle purchase to most people is the second biggest purchase they’ll make right next to purchasing a home. Ever go into a realtors office and expect for them to give you all the info you need to make a conscience decision in five minutes? Honestly give us a little time were giving you ours. As far as interest rates are concerned we use over thirty different lending institutions we don’t know what your rates going to be until we’ve come to an agreement and have shopped the banks,but I can tell you this you’ll know what it is before you sign your bank contract and if for some reason you can get a better rate,go ahead but we can normally beat or match any credit unions rate. Have a little patience were not here to rip you off were here to help you find the right vehicle at the right price! I was brought up to believe that you should treat every person you meet with the same courtesy as you would like to be treated with. I wish everyone had this same philosiphy! Simply put we want everyone to be satisfied but if you act like an animal chances are you’ll be treated like one. We try to look past that and try to think that your not really an animal that its just sometype of defensive reaction or is it? I know for a fact that if you act like a rational person your concern will be addressed no matter what the cost. As for waiting for a vehicle do to a Title issue. It’s not us its the state that requires that the dealer have the title before delivery of a vehicle. Most people still have loans on there vehicles when they trade them in for a new one and occasionally someone is interested in something that just came in on trade. We sell it then when we go to get the car registered theres no title we want you to take delivery of your new vehicle as badly as you do,however in this case it’s in the hands of the bank who has the title as to how long it takes to get to us. True we should know if the title is in or not but guess what we’re human and sometimes we make mistakes or overlook little things. I do know however that if this instance comes up we will gladly pay for a rental vehicle so your not without a vehicle as I said we want you happy.
I can only say that whoever had this issue must have been an animal and refused our offer to provide them with another vehicle for transportation in the meantime. As for service
Sometimes parts need to be ordered and sometimes when they come in it’s not the right part, what does service have to gain by lying to the client as to the wait for parts or work that needs to be performed on there vehicle. We are the Herb Chambers Companies we service hundreds of thousands of vehicles each year,we don’t need to nickel and dime you. One of the first things I was told when I started was to NEVER LIE to the client if they ask you a question and you don’t know the answer simply tell them you don’t know,lying comes back to bite you in the rear so don’t do it.
Do unto others as you would do unto yourself!
True sometimes you get a bad apple in the bunch but thats not a good excuse just know that these bad apples are quickly disposed of and they probably now work at the dealer down the street or at Midas or Jiffy Lube because they don’t make the cut!
excellant service in sales-3/29/2007
Wow, the Herb Chambers employee posts are doing Herb Chambers more damage than the ticked-off customers.. Hilarious.
I am buying a CRV from the Boston Herb Chambers, they promise to deliver the vehicle in 2 weeks, now they told me the car is still on a ship?
Without a doubt, Herb Chambers Infiniti is the most despicable, dishonest, unprofessional, bunch of meathead high school dropouts that I have ever encountered. DO NOT USE THEM FOR SERVICE. YOU WILL REGRET IT.
I’m surprised that nobody has had anything to say regarding Herb Chambers Hyundai and Herb Chambers Mitsubishi Car Dealership in Hartford, Connecticut being cited and forced to pay $35,000.00 in fines for advertising policies. Fact of record, check Hartford Courant news article dated Jul 14, 1993. There were also other issues regarding their business practices. The dealership was ultimately sold as a direct result of a tremendous amount of bad press which caused sales to decline to a financially devastating low.
It would appear that they are still employing the same tactics regarding financing the sales of vehicles. Maybe the laws in Massachusetts regarding this behavior are more tolerant than in the State of Connecticut. Also seems that a number of people are complaining about the same issues (loan misrepresentations). Judging by the content of the copy written by employees of the Chambers dealerships, one would have to question the level of their intellect, but then they are not working at a car dealership because they have PhDâs in Rocket Science.
The negative connotation attached to the title âCar Salesmenâ has evolved for a reason, it surely wasnât for good ethical practices.
I have been the auto business for almost 30 years and in that time, I have never heard anything postive about the Herb Chambers Company. Now he is buying the auto group I work for and no one is really looking foward to working for him. Our company tried to please (and hopefully did) everyone who walked thru the door. Everyone knew what the interest rate was, everyone got a title with their used car, you don’t own the car unless you have the title and salesmen should know better. We got alot of repeat business and referrals because we went out of our way. Now Herb Chambers is buying us, will my company remain the same ?. Hey Herb, how’s your new Bently, want some more money off ?.
When you see the someone that works at the dealership calls his/her customer “animal”, you’d know you should stay away, right?
I bought my Mercedes from Herb as well. Didn’t get that great of a deal on the price and financing, but they still did an adequate job on service until a young female service adviser started working there. Since then, even their service has been lack luster. If you go to their Somerville location, use Kim Trott by all means.
As I’m typing this message, my car has been sitting in Herb’s body shop for 10 weeks for a job that was estimated to be completed in less than 2 weeks. They claim I’ll have my car back tomorrow, but they’ve been saying similar things in the past 5-6 weeks, so I don’t know whether to trust them or not.
They also did a hack job on my car. While the paint job on the body of the car looked ok, my spoiler wasn’t painted correctly (patchy paint job due to inadequate baking and curing) and installed right (drive side is lifted and not sitting flush with trunk). They let a mechanic shop at a Shell Gas Station work on my 96K car’s exhaust, wheel and tire, and 4 wheel alignment, which should have been done at the Mercedes dealership’s own shop. There was also a cut wiring harness in the driver that was not adequately addressed by the body shop’s manager.
The other problem that I have is with their Enterprise Rent-A-Car as well as the body shop. The body shop refuses to give my insurance company an update on the status of my car’s repairs. So, my insurance company cannot authorize my loaner car since the original repair is estimated to be 2 weeks or less. As of now, I’m stuck with paying for 10 week worth of rental charge at 100 bucks a day with collision coverage. Why do I have to pay for a bill due to the incompetence of the dealership? Really beats me…… I’m just glad that I have legal representation to fight for my rights at this point.
For my complete story, see:
http://blog.kevinluk.com/2007/05/to-recap-what-had-happened-so-far-to-my.html
I recently purchased a used car from Herb Chambers Ford in Westboro. And I can say with all certainty that I will never go to another HC dealership again. In addition, I am telling everyone I know to save them the issues I had. These people totally wasted my time on several occasions. And they were also a bunch of liers. I have bought cars from other dealerships before and never had such dishonest sales people. I wanted to walk away from the sale at several different points. But I had given them a deposit, I knew that I would never get it back.
Before I went to the Ford dealership, I had been to the Jeep one in Millbury. They were just as bad. But luckily I had figured it out before I put down a deposit.
I guess the Westboro dealership is just better at BSing people that the Millbury one.
Herb Chambers is an arrogant prick … I had first hand knowledge of just what a bad person he is. He has 1400 employees in his company and over half quit EVERY YEAR!! He has no minorities or women (except for his neice, and believe me, she doesn’t qualify as a woman) in management. The Boston Globe won’t touch him because he spends so much in advertising. Those who have had problems should flood his office with calls … 617-666-8300 or 617-763-1000.
Herb Chambers Saturn of Warwick is a bunch of a**holes who think they can get away with pulling a fast one on me. I asked for the car fax numerous time and they decided to FINALLY give it to me right before I signed the papers which stated that it had been in an accident… then they tried to screw with me when I brought in a $300 coupon and the price magically went UP instead of going down- I caught them on this and ended up arguing with them for two hours and all I heard from them was about how they need to keep the lights on and they need to pay their employees. They are an AWFUL company and the only reason I ended up buying the car was because I needed one due to mine being broken beyond repair. I am HOPING that I get a customer satisfaction survey so I can lay into them about how they are in NO WAY for their customers and how they really suck at what they do. I know a few different people that went through the same bull**** that I went through.
I traded in my 2005 Hyundai Sonata XL this month when I purchased a 2008 Hyundai at Herb Chambers in Auburn MA. We brought the Kelly Blue Book value of 10,000 for my Sonata which had 38000 miles and was in excellent condition and had all of the mainentance including the 33,000. The salesman said he would offer 9,500 for my Sonata XL and we said 10,000 because it also had two new Michelan tires. The salesman went to talk to his manager and came back saying everything was all set. The account manager handed me the sales agreement and discussed all of the extras and I glanced over the document unsuspecting dishonesty and I signed it while listening to the account manager. Later on I discovered that I was given 8.500 for my Sonata, what a rip off. I will take my car to Herb Chamber’s in Framingham for warranty work and will not go not back to Auburn.
I must say, this is very interesting. I have never worked at HC stores nor have I ever purchased A vehicle from any of his stores. Mostly for the reason’s all of you people are talking about. A dealer in Mass. can not legally sell you a car without posession of a title. Also, guess why the finance guy talks to you while you are trying to sign? You think he wants you to see the interst rate and all the add ons. How about the $595 Doc fee!! thats a profit center. I walked out of the store without signing after I read the contracts. Everything I heard was TRUE!! I am sure for the most part HC has good people working at his stores. The more customers, the more complaints I guess.
This is great. HC is not going to be where I buy my G37 thanks to this site. People like them are the reason why I hate buying cars. They’ll realize the power of “a guy on the internet” soon enough…
yeah!
Having bought a Ford truck at Herb Chambers two years ago from their, Westborough,MA location the sales manager at that time insisted I buy an estended warrenty on the truck. His comments were I would be foolish not to buy it. I was told that if no service issues should arrise over the time I was paying for the vehicle that I would get the full amount I paid back. Last week I received a notice from the insurance company that Herb Chambers company used stating there would be a class action suit due to this company filing for bankruptcy. Now what???? Mr Chambers
Cancel NOW!!!!
I just brought a new car from a different dealer, but I did visit Herb Chamber’s Honda in Westboro MA while I was looking. They played games and told lies to me. All in all they were definitely one of the worst dealers that I ever encountered.
I am a former employee of the Herb Chambers Co., I will keep the name of the particular store anonymous. I was with the co for 7 years. I left the company over a year ago, and I am happily employed at another dealer, which I am happy spending over $50 more in gas p/week to get to…that must say a lot.
My story begins here: I was a happy service advisor, who like a lot of people who still work for the company would never let anyone bad mouth the HC company, I felt strongly about the level of service I provided and had a strong customer following. Over the years, I found ways to make customers want to keep returning to the company for continuing maintenance, warranty needs, and even to buy new vehicles.
Somewhere along the way, I moved my way up the ladder and became service manager, working under the so-called service director. 3 yrs went by and the service department never saw better numbers and customer satisfaction was at an all time high. I then was called into the General Manager’s office with the “service director”, where they proceeded to give me an option, become a service advisor or leave (demotion, or as the GM called it a “lateral move”). They needed to “make a change” with the position and bring in someone else, plus they “needed me to do what I do best and work with the customers”…so wait–take something that isn’t broken and try to fix it with me changing positions, I remind you the service department, under me, was doing numbers it had never seen before and was climbing every month. Makes no sense does it, here is where it gets interesting, I was told that they didn’t know who they were going to hire but they had interviewed some candidates. A week later there was a new manager in place, who I was asked to train–haha. It turns out he was a former manager who had worked with someone very close to the “service director” before. Funny huh…it’s a shame that they lost out on a dedicated employee. By the way, they did nothing to try to keep me there when I did leave a few months later…I don’t know if Mr. Chambers knows this story or not, I never pursued it…maybe he may see this and wonder who I am…probably not though.
–A former dedicated employee
I wish I had read the web comments about Herb Chambers before I went for service. What a horrible experience. Rude service people. They qouted one price then inflated it to almost double at pickup. Get this, $800 for a set of wires, plugs, and a hose. They told me $400-$500. And it wasn’t ready when they promised. I’ll NEVER go back to a dealer again!
I want to thank you for this site. I have a 2005 Saab 97X and all that it has been is an “X” . My car has been acting up since the first day that I bought it. If I took it back every time it acted up it would say in the shop. Its not about the money but the fact that even when they see the lights going crazy inside the car, the next day everyone is mute and cant remember the lights. After weeks on end, they return with a “We can’t find anything wrong with the car, you can come pick it up. Which is what I am about to do now. Thank you for acting and thanks again for this site
I had my Mercedes-Benz which I bought from Herb Chambers Mercedes fixed when someone bumped into the rear end while it was parked. It was a hit and run. So, I took it to Herb Chambers Collision. It took them a month to get a new bumper, and when they received the bumper they put it on and the upper bumper had spider cracks all over it. Furthermore, the Mercedes emblem was removed for some reason from the trunk. And when they gave it to me they put on the hood ornament from one of the ML series, which looked ridiculous, as if it did not belong there. When we called her Chambers Cooperate offices they did not care nor did the management at the lower levels. After much debate, they agreed to fix the spider cracks and put the correct Mercedes emblem on. After this event I have decided never to use another Herb Chambers Store, or any of their services. For my Mercedes-Benz service now I bring it to Viti http://www.viti.com who gives me excellent service and excellent customer satisfaction. Actually they come to my front door and pick the car up. I learned a lesson, never shop at Herb Chambers.
I bought Accord 2007 at Honda Herb Chambers Boston on DEC 2006. After I bought a car, I’ve been there for services. It was so bad. SUCK SERVICE!! If you pay them money, they’ll speak nice to you. But if you’re not, they’ll shout to you.
I HATE HERB CHAMBERS
HERB CHAMBERS..WORST DEALERS!!
I NEVER GO BACK TO VISIT THEM AGAIN.
here,s my wonderful experience. In May they were running a sales event to buy back suv’s. With the rising gas prices I thought I would check it out. On May 20th I went in to the dealership in auburn and found an older camry that I wanted. The salesperson came out, showed me the car and we took it for a test drive. I agreed to trade in my vehichle and buy the camry. We went thruogh the paperwork and he informs me the title is on its way and will be there in a couple of weeks. They gave me a rental to drive. I had to immediately clean my old vehichle out and take the rental. Two weeks passed
and I heard nothing so I called to see if they received the title. The response was that it will be in in a couple of weeks and that we will call you when it is ready . I waited for another month and called back again, this time to speak to the sales mgr. He again told me that the title is not in and it will be in in a couple of weeks and that they will call me. By now my payments had started and to keep my plates I had to start to pay insurance onmy suv that they had already sold. I again called back in july with the same answer. I called a day ago( in August ) and the title still wasn’t in. I told them they had till the end of the week to produce the title and the response was that they loaned me a rental car and if I break the contract I will have to pay for the rental(3 months worth). I told them if you do I’d see you in court and am now waiting.
Great business being run here. Customer service is definately their #1 priority.
See how Herb Chambers fixed my car incorrectly at
http://www.rmlarson.com/chambers
It’s Illegal in this state to sell a car without a title. They bought you by giving you a rental. I say call the attorney generals office, drop off the rental and either get your suv back ( which by law) they cannot get rid of until your deal is complete, or tell them you want a check for the value of your trade Immediately!!!
I am looking to buy a new crv and my husband works near a hc dealer. After reading the nasty responses from hc employees I will never step foot in one of their dealerships.
I’m amazed that the comments here posted by employees are filled with nasty comments about the customers. Thanks …..you just confirmed everything the customers are saying jerks!
By the way…..DUH……the customers are the ones who provide your jobs…….loose them and you’re out the door.
If you attempt to still visit Herb Chambers………steer clear of Jamie at the Burlington dealership……..nothing but a liar folks! He tried to get away with one lie after another and once pushed in the corner……..he looses people files!!
I WOULD RIDE A LAWN MOWER TO WORK BEFORE I’D DO BUSINESS WITH ANY HERB CHAMBERS DEALERSHIPS!
Wow…I have found a family of fellow sufferers. I bought from Foreign Motors in Natick, which has been recently acquired by Herb Chambers. At first, was going to lease the car and had worked out everything with the finance manager. Later, AFTER I drove off with the vehicle, I was contacted by the finance manager and told that I could not lease the car (because I use a Hong Kong drivers license) and that we would have to unwind the transaction. @!@#. After some fancy talking by the finance manager and (admitedly) a good deal, I agreed to buy the Merc (and in the process save the ass of the finance manager). Then the service guys kicked in, taking two weeks to install the promised extras when they were promised in two days. Still, they delivered the car to my home in Mass…and I thought the ordeal was over and I left with some positive and some negative views on this dealership.
Now…three months later…I get called my MB Finance saying we are delinquent on the payments, despite having set up the auto pay with the finance manager (twice actually…once for the lease and once for the loan). Am now in the process of clearing my credit report. Extremely frustrating!
Bottom line….well intentioned people with nice demeanor…but just not effective or thorough or diligent. And to those semi-illiterate “employees” who would seek to blame the customer or suggest I should read the fine print……….I did. I am a banker.
So the question is…is such ineffectiveness endemic to Herb Chambers dealerships or just rotten luck?
Great forum–thanks for providing this means of getting the word out! (Only wish I’d checked it out last year…)
Back in 96, I purchased a pre-owned (they called them “used” back then) Civic from HC Burlington. Overall great experience! Very low-pressure, low-key, pleasant salesperson–car was ready for delivery as promised, very clean.
Thinking I could repeat that pleasant experience, I went back to HC Burlington to purchase another “certified pre-owned” Civic. Deceiptful, lying scam artists–I will NEVER do business with them again! I know I shouldn’t compete or complain next to Benz buyers dishing out $$, but taken is taken.
Started when I called them: “Do you have any 5-speed manual Civics in inventory?” “Oh, yes,” they replied, “we have several! C’mon down!” I did–they had ONLY one. Charged me $400 for the “pre-owned certification” (that 150-point inspection BS), then neglected to give me ANY documentation! What should’ve been provided but wasn’t?
• Owners manual
• New Car Warranty manual
• Certified Warranty Booklet
• Copy of HCUC 150-pt. Inspection Checklist in Glove Box (Once completed)
• Radio Security Code
They also promised, but failed, to fix rear bumper damage, and delivered the car 3 days later than they had promised, with only 1 key (nonspecific to checklist, but not exactly “like new” either). As for the missing documents, after 3 phone calls to the sales associate, the finance supervisor took my call and actually used the “they’re in the mail” line. Suffice it to say–never got ‘em. And will never give Herb Chambers another cent of my business!
Thanks again for providing this site.
My wife and I were recently deciding on purchasing a used car from Herb Chambers of Seekonk, when we realized how much they did not care about us or our welfare. The vehicle we were about to purchase was in great shape. The tires however were a different story. Not only were the tires completely bald, but they would not pass an inspection in any state. It would have cost my wife and I about $600 to replace both tires; as they were high performance tires. We asked the sales agent to cough up the cash to put two new tires on, or lower the asking price $600.
Both ideas were thrown into the trash without a second thought. The sales agent eventually became fed up with my ranting and called the sales manager; “so he could deal with it”. Long story short; the sales manager told my wife and I that if we didn’t like the deal they offered; we simply didn’t have to buy the car.
Both the sales agent and the sales manager became flustered in a matter of 10 minutes because we refused to play their games. Pretty pathetic when they claim to be the best dealership.
Needless to say, we will never go to a Herb Chambers dealership again!
Watch Herb destroy another once great car dealership (Foreign Motors West)!!!!
Hope you sleep well Fred.
For a laugh, check out http://www.goaskherb.com
Can you say massive ego?
I found this page accidentally while I was searching for Herb Chambers Corporate site to email my complaint to. I was a proud owner of a 2003 Saturn Vue purchased new at HC Saturn of Warwick until the incompetent service team got their hands on my vehicle. It seems that each time they touch my vehicle more and more things go wrong and their excuse is “not our fault”. There were even a couple of issues that the service team insisted I was responsible paying for even though I had purchased (not cheap) an extended warranty. Only after refusing to pay and throwing a fit did they look into it and called me a couple of days later to advise me that it indeed was covered by my warranty. I am so disappointed because although I love my Saturn, I couldn’t possibly purchase another because there is no one to service it should it need repair, no one qualified anyway. I actually just arrived home from another visit where I was having an oil change and mentioned that a few months ago I had them replace my rear windshield wiper and they may have installed it too tight because ever since then it goes over the window very sluggishly. A member of the service team advised me that it is not too tight, that I need a new motor and it is covered under my extended warranty, but (and there is always a but with them) I have a $100 deductible for each repair. Not an annual deductible, but every time the warranty is used, $100. They get ya coming and going!!!!!
I am in the car business and have been contacted by Chambers to join their company. I’m horrified by what the employees have written about their customers. I have been recruited to become a manager and I can tell you that if I accept the position, my first order of business will be to instill the value of the “customer.” Thanks to the Internet, car buyers have more options at their finger tips than ever before. Customers are the life-blood of our business. Always remember, “Treat your customers well or somebody else will.”
Mike, dont do it!! Ask them about turnover, it’s almost 80%! Why subject yourself to that!
I work at a Herb Chambers dealership, in central ma. I would never ever buy a car from them. I see what they do to customers, it is so f***ed up.The Service department is the worst of all.
I too have had an awful experience with herb chambers saturn of warwick. I bought an 05 ION 2 there almost three months ago. First of all the salesman larry who is probably one of the biggest shitbags working there never returned my calls after the sale regarding me getting my registration. I drove around in a car with no reg for almost two weeks and had no clue when I would be getting it. He also was supposed to set up an appointment to fix a scratch on the bumper which was there prior to sale and we had agreed upon being fixed. Wouldn’t return my calls until I called and threatened to go down there and cause a big scene if I didn’t hear from him. Called him back after this and never heard back. Now here’s the great part..i took the car to be inspected and it FAILED. Bring the car back and talk to the sales manager. He brings me over to service to speak with Pat I believe his name is and he blatantly lies right to my face about what’s going on with the car. I could even hear him get pissed that he gad to come and talk to me when the sales manager went into his office. I then decided I had enough of this BS and lies and took my problem to saturn of seekonk which is also a herb chambers company. They stepped up took care of the problem and put a legit sticker on my car for me. As the service guy at saturn of seekonk said “it seems like they gave you the inconvenience package with this deal”. And he couldn’t have put it any better. Long story short I just got the bumper fixed after being blown off for nearly 3 months by them. Ohh and it only took me having to threaten legal action against the dealership seeing as we had a signed agreement about the work.(once i reminded them of that they changed their tune real quick) I kept track of all the voicemails I had to leave over a three month period to get this done and it totalled over 20!! That’s ridiculous..
i just stopped in herb chambers ford in westboro. we quicly looked around and left after being grilled by a rediculous salesman. i dont see how anybody would do business there
you freaking morons! youre all abunch of lowlife losers wit6h credit scores of 400 im sure… people who actually have good credit have no problems its always the deadbeat that has a problem… whren and if you all grow up and gain some credit you will see how different the world of auto sales can and will be for you
Well, Jim C. It’s obvious you are a Chambers Employee. Selling cars because you have no Talent to do anything else. And probably get lucky enough to lie your way through 1 or 2 sales a month. Also, its a known fact that car salesman have the worst credit scores!! I have been in the car business for 18 years and I am currently a GSM. I have never worked for Chambers and never will. After Being told stories about a vehicle I was gonna purchase from one of the stores simply told me alot about the way the dealerships are run. And by the way, my credit score is 820. Is that like 3x’s what yours is? only someone with a SHIT for credit score would make a STUPID comment like that!!!!
Oh, and by the way. You need to go back to school and learn how to spell/type. Your sentence’s make no sense!! Another clue as to the people that are employed at H.C stores!!
i like it here
Is it ironic that “no one” “likes it here” … The subtle irony may have been lost on that Chambers employee!
Those familiar with this website will be happy to know that the hubris at HC Lexus is on the scale of their new dealership in Sharon - big enough to have prevented a sale - and my ever having to deal with the issues mentioned herein. Thank you to all for sharing your experiences - I can see now that after having been lied to, ignored, and treated with condescension at HC Lexus; I’m actually better off than most HC customers.
You think buying from Herb Chambers sucks? Try having to work for them because his monopoly expanded and took over the dealership you work for. Cuts pay. Old time employees walking out left and right to be replaced by puppets that just do as they’re told at the expense of the customers and employees. The way they nickel and dime everyone is horrible while herb has multi million dollars worth of vehicles in his personal private garage.
“Service Advisor” is a joke. They get paid a commision on what they sell and only a commision. So they make no money unless you buy repairs.
True enough. Heard he just sold his yacht and made a forty million dollar profit. At the same time, he lays off 10% of his employees, including long term people!
I bought my 2003 CR-V from Herb Chambers Burlington, having negotiated the transaction via the internet. The past two weeks now, I was in the market for a new 08 Civic EX-L sedan. After negotiating on-line with several dealers, I found myself right back at Herb Chambers Burlington last Monday afternoon. The negotiated price wasn’t so much the issue. I got them to essentially match my best deal from another dealer. I pressed the issue with them that I wanted to be a repeat customer of theirs. Anyway, the Civic we wanted was basically nowhere to be found in New England. We wanted the 08 EX-L (leather seating and heated seats and mirrors) 4-door automatic, and we wanted the Tango red, Royal blue or Galaxy grey, in that order of preference. In all honesty, ALL of the dealers told us that the red and blue were going to be long waits for delivery of the car. We didn’t want the EX-L with navigation system. That was readily available, but the nav system pushed the price up $1700. We didn’t want to negotiate on that because we still would have ended up paying at least a 1000 for an option that I simply had no use for. The red and blue Civics, we were told, were nowhere to be found on any New England Honda dealership, according to their dealer exclusive Honda stock website. It would be upwards of 2 months before they could get the exact car we wanted in red or blue. However, there WERE a couple of them in New England in the Galaxy grey color. In fact, the reason we went with Herb Chambers Burlington was because they told us they had the grey on one of their 3 other Herb Chambers MA dealerships. It would take them a couple days or so to get the car delivered to the Burlington dealer for us. It was mid afternoon on a Monday, we had other things to tend to that day, and we had no desire or ability timewise to drive 30-60-90 minutes down the highway to the other dealership, as the afternoon commute was beginning. We had to pick up our daughter from a neighbor’s house (she had to miss her piano lesson), my wife had to go to work soon for the evening. So, we fully expected to have the car handed over to us by Wednesday or Thursday, DEFINITELY BY FRIDAY!! So we signed the papers. Now the financial part of the transaction. We were paying $6500 with our own cash and our credit union was loaning us the rest. I was very naive about what my rights as a consumer were when it came to putting money down and signing the papers and so forth. Not sure why, as I purchased 3 new cars previously over the years, but whatever. I told the guy we were paying $6500 ourselves and the CU loan would cover the balance. Somehow, I allowed this Josh McCarthy jerk of a finance manager (business mgr) to railroad me into mandating that the entire car had to be paid for (my check and the CU loan check) that day! Here’s how it went down. As stated earlier, it was getting late in the day, after 3pm, and we had to get heading home ASAP to deal with our other issues. I stated this to Josh McCarthy, the finance manager. He said we could wrap it all up within 25 minutes, so I allowed it all to continue. I denied all of his attempts to sell me various levels of extended warranties. Told him I was getting X rate from my CU, and we finally got around to signing the documents. Again, I stated the we we running short on time. Naively, I straight-up asked him if it was “mandatory” that we finish this pay-off today, if we had to secure the loan chack from the CU and turn it over to the dealer today. And he said yes. I was stupid. I didn’t give it a second thought. I’m writing out a check here and now for $6500, the car won’t be delivered to me for 2-3-4 days, and I let this Josh McCarthy jerk of a finance manager dictate that I had to go out and get my loan chack and turn it over to him before the end of the day. I headed over to my CU, which, fortunately for us, was only 5 minutes away from the dealer. And with some enlightenment from the CU loan reps and branch mgr, I realized how this Josh McCarthy jerk of a finance manager swindled me for all of the cash paid in full that day, as it was 9/24, the last week of the month, and of ocurse, the dealer wants to collect as much cash as possible heading down the closing week of the month. Still at the CU, the dealer didn’t even provide us with the requisite paperwork for the CU to release the loan check to me. CU couldn’t locate the VIN # on their system. They finally worked it out, and I went back and handed over the loan check for the balance of the purchase price of the car. “We’ll call you in a couple days when the car is delivered to Burlington.” Two messages from the salesman on Thursday. First the car is in and we should have it registered and ready for pick-up on Friday. Then another message. Somehow, the car arrived without a title, or the car was delivered in a batch of new vehicles to their other dealership ahead of the titles. Probably won’t be registered and ready until Monday 10/1, Tuesday at the latest. Today is Monday. My wife just called the dealer and spoke with a female general manager, asking for a status on the delivery of the car, mentioning that it’s taking a week to get the car delivered from their other dealership that is also in eastern Massachusetts. The general manager was apparently (and not surprisingly) rather rude and offered to refund our money now if we wanted. While you wouldn’t think a dealer would EVER offer to refund $$ to back out of a sale, I’m guessing that they really wouldn’t have minded getting the 08 back in their “for sale” inventory in an effort to stick it to the next customer for more $$ and profit. Anyway, my wife just said we want the delivery of the car ASAP. I told my wife when she called me that we are essentially stuck be tween a rock and a hard place. We’re already under great stress trying to function with just one car for the past two weeks. I don’t want to have to start the negotiation process all over again with Honda dealers and have it take that much longer to get the car delivered to us in the specs that we want. So, we are anticipating delivery of the car tomorrow. Finally, let me share with you the 100% bullshit that this Josh McCarthy jerk of a finance manager gave to our CU loan officer when she went to bat for us asking him why the loan chack balance had to be handed over to the dealership that day. He told her that full payment of the car was the agreed upon deal that we made with him since the car was sold to us at $80 under invoice. WHAT A CROCK!!! There was NEVER any such talk or agreement like that when we were signing the purchase and sale! I am just waiting to drive the car home and ensure that I have no problems with it, and then I will write nasty letters to the general manager, Mr. Herb Chambers himself, and to the MA BBB and maybe the MA office of cunsumer affairs and/or the Attorney General’s office, as well. This car buying experience has reduced my ignorance level a bit more. Boy, they aren’t kidding when they say you never stop learning in life. Put me down for a NO, as I will never deal with Herb Chambers again.
herb is a great guy and his dog lucky has a nice ass.you are just jealous of lucky because you are on food stamps and lucky eats caviar for breakfast and shits in an oynx toilet..
Several members of the sales department of Herb Chambers Toyota of Auburn blatantly lied to my wife and I recently.
In a nutshell as follows:
An inexperienced sales person took the most simple of business transactions and made an honest mistake due to lack of experience. We researched a Camry with specific options, brought in the internet quote and they agreed to sell it to us at invoice. The whole process took 30 minutes. The salesman entered “LA” package instead of “QC” on the electronic order form and presented it for signature. It only said “leather package”, without any further detail on the options page. (The “QC” package is $300 more and includes heated seats and mirrors.) The car was delivered a month later, looked great, but was not as requested. They acknowledged the salesman’s oversight, and offered to split the cost of aftermarket heated seats at $550 each. We agreed, recognizing that we should have brushed up on dealer option lingo prior to signing on the dotted line. When I picked the car up with an unexplainable 135 new miles on it (on the second attempt because it was hacked up the first time) I asked for an itemized receipt. I have asked four times and been there in person to request one. All they will provide is an EFT report from Timberline or some equivalent indicating the check was deposited into Herb’s vault of gold at Citizen’s bank. “No itemized receipt is available” I have been told. Well, I know where the heated seats were installed, and I know they cost $499 a pair retail, but several members of the sales staff have looked me in the eye and stated “We are splitting the cost”.
To the sales staff, they only see a customer that likely will not return. Not that it matters, but I am an ASE Certified Master Automobile Technician with 20 years in the industry, most in management, who just wanted to buy his wife a new car. I know all too well how the industry works, and wish I had found this site and many others like it before my purchase. Perhaps I will update this when we finish in small claims.
Moral of the story; Never pay a dealer to warm your ass. You might get burned.
come on people. I have been in the car business for just over a year and half. salespeople will do what they can to make a sale, sale equals money. Some salespeople are dishonest but so are some customers its that simple. While selling fords at another nonHC dealer in Norwood I was told by a customer that his caddilac was in great shape and worth all the money. Sadly to say we put a deal together based on his assesment of the vehicle. When he showed up with the caddy it had more dents and dings than a nascar, 20K more miles that he said and needed an exhaust. He got mad at me and told me I was unfair in my assesment of his car.
This has happened more often than not, customers being dishonest about their vehicles. Next issue, if you have bad credit and cant pay for your KIA why do you think that we can get you into something newer and more expensive for less money, pay your bills. Read about your credit online and see what you need to do to fix it. Selling cars is about making money car dealers will always try to make money so when you dont read what you signed until later we are the bad guys. I even had someone come in and test drive a mustang GT convt. with manual trans. 3 days later the wife comes back in and wants her money back, her reason, she didnt know it was a manual and could not drive it, she test drove it.
Customers are more often than not to blame for the problems, not to say that the car business is the most honest. I was in the Army for 11 years and have been injured in Iraq so suck up that you didnt read all the fine print or ask the right questions. Lesson learned.
Did you ever here the statement, buyers are liers!! It’s unfortunate, but the truth. Also, when you sell a car before seeing the trade, it’s very simple to put on the p&s, subject to seeing the trade!! No, I do not work for Chambers and never will. People, Always remember. Never sign and Pay for a vehicle that the dealer does not have phisically!! or, if they have the car and not the title, do not sign. it’s illegal in Mass. for a dealer to sell a vehicle that they do not have a title for.Yes, leave a refundable deposit if you really want it, but dont pay for it. In closing, referring to my first statement about buyers are liers, although sometimes true, its the sales people that made us like that. Not all sales people lie, but most stretch the truth!!
And you wonder where dealers get a bad reputation! Blame the customer, not so smart. Ironically, you see all these Chambers commercials showing how different he is from other dealers. Just make up on a pig.
I was thinking of going down to HC Lexus to look at cars and hopefully find a decent RX330 and then I came across this website. No way will I waste my time after hearing how so many others have been treated. Sound like a bunch of real sleaze bags!
Wow. I can’t think of a better way of spending ten minutes. Some of these posts are just hilarious. The Chambers employees are not doing Herb, themselves, or anyone in the business any favors. Herb, while you’re on your $60,000,000 yacht you should log on and read.
I’m a high level manager in the automobile industry. I love what I do. Helping people is a fun and rewarding experience. I’d like everyone to understand that the vast majority of professionals in this business are honest, competent, and most of all caring. Sure, it gets tough to please everyone, and let’s face it, some people are not very nice, but it’s a good business to be a part of. The reason for my post is to simply remind you that it’s your friend, your neighbor, your nephew, or your son that is workign in this very challenging industry. Cars today are more complex than the first Apollo space craft. Give us the opportunity to help you and we’ll do our best.
The other reason for my post is to proudly admit that I have hired many ex-employees from the HC Corp. They are talented, committed, and for the most part are just looking for a good home. As far as great employers are concerned in this business, their getting harder and harder to find as the big guys (Herb) are buying up all the small guys.
If you deal with a small local dealer now please do what you can to keep them in business. If you’re dealing with the big guy, well it seems you may or may not be happy. You may have saved $5.00 a month, but what did you get in return?
Anyway, since Herb is worth $1.6 Billion (yeah, with a “B”) it’s doubtful that he can relate to anyone anymore.
Best wishes to all the consumers and automotive professionals out there, keep doing your best to treat the customer like family.
nice post
I to am unhappy with Herb Chambers. I bought a car a month ago and am waiting for the title. I have been told I will have a rental and don’t have that yet either. I am still waiting! I’m getting it in writing that they pay my first car payment. The same thing happened to my brother he had to wait for his title. It is not right.
if you dont get a title at the time of sale, they are breaking the law! Technically, you can get a refund of the purchase. I would call the Attorney General’s office.
ENOUGH IS ENOUGH. LISTEN MY CHILDREN AND YOU SHALL HEAR WHAT WAS SAID BY PAUL REVERE, “MY HORSE THRU A SHOE AND I CAN’T PERSEVERE, THAT DAMN OLD BLACKSMITH SCREWD UP AND NOW MY HORSE IS LAME. WHEN I GET BACK TO TOWN I AM GOING TO TELL THE TOWN CRYER TO LET EVERYONE KNOW JUST HOW MUCH OF LOUSY BLACKSMITH HE IS. HE WILL NEVER WORK IN THIS TOWN AGAIN.” NOW EVERYONE KNOW THAT NEVER HAPPENED AND NEITHER SHOULD EVERYONE ALWAYS COMPLAINING ABOUT THEIR BAD SERVICE AT A CAR DEALERSHIP. ITS ONLY A CAR PEOPLE, YOU DON’T LIVE IN OR SLEEP IN IT, “WELL AT LEAST I HOPE YOU DON’T”. I UNDERSTAND THAT YOU HAVE INVESTED A LOT OF TIME AND MONEY IN THE VEHICLE, BUT WE ALL HUMANS AND WE ALL MAKE MISTAKES, FROM THE ENGINEER WHO DESIGNS THE CAR TO THE CUY WHO WASHES THE CAR. I KNOW KNOW ONE LIKES TO TAKE THEIR CAR TO THE DEALER BECAUSE ITS A MAJOR AND MOST TIME AN UNEXPECTED INCONVIENCE TO THEIR BUSY DAY. NOW I AM NO SAINT BUY ANY MEANS NOR DO I MAKE MY SELF OUT TO BE ONE. IT JUST SEEMS TO BE THAT IF EVERYONE WHOLD JUST STEP BACK, TAKE A DEEP BREATH WHEN THEIR CAR BREAKS DOWN FOR SOME REASON OR ANOTHER, REALIZE THAT IT IS JUST A CAR MADE UP OF HUNDREDS OF METAL OBJECTS RUBBING UP AGAINST EACH OTHER AT A HIGH RATE OF SPEED, AND THAT PART ARE BOUND TO WEAR DOWN AND BRAKE AND BECOME LOOSE. ITS ALL PART OF NATURE, WHEN A TREE GETS OLD AND ROTTEN AND FALLS DOWN,YOU NEVER HEAR OF THE SQUIRREL’S COMPLAINING, NO! THEY JUST FIND AN OTHER TREE TO LIVE IN. I JUST THINK THAT WE ALL NEED TO STOP BITCHING AND START PRAISING. JUST TO LET YOU KNOW I WORK IN A DEALERSHIP, I STARTED AS A TECH, WHEN TO AND ADVISOR AND NOW I WORK IN THE WARRANTY DIVISION AND I HAVE HEARD A LOT MORE COMPLAINING THAN PRAISING. SO TO QUOTE A FAMOUS ROYAL ROOTER
“NUF-CED”. LET’S ALL JST RELAX AND LET VERYONE JUST DO THEIR JOB, TODAYS TECHS ARE SOME OF THE SMARTEST PEOPLE AROUND AND TRYING TO REPAIR A NEW CAR THAT JUST CAME OUT FOR THE FIRST YEAR, IS NOT EASY. THIER TRAINING COMES FROM YOUR PATIENCE. TODAYS ARE BEING TRAINED DAILY TO ONE THING AND ONE THING ONLY. FIX YOUR CAR AS FAST AS HUMANLY POSSIBLE THE FIRST TIME. WE ALL KNOW THAT THERE ARE PEOPLE OUT THEIR WHO JUST DON’T CAR ABOUT WHAT THEY DO OR SAY TO MAKE A SALE OR GET WAHT THEY WANT, TO THOSE PEOPLE I SAY PUT YOURSELF IN THE SHOE’S OF THE PERSON YOU ARE TALKING TOO AND SEE HOW YOU LIKE BEING TREATED BY YOURSELF. “NUF-CED”
A car is just a car. I want the car to be reliable and get me fr