With that said, it is probably one of the worst places to have your car worked on, EVER. I would never suggest anyone to have their car serviced there. The Service Advisors are over-worked, and the communication between them and the mechanics is minimal at best. They only make their monthly bonuses if they have a certain level of customer satifisfaction on their customer surveys, and are normally scored poorly based on the jobs of the mechanics, which is completely out of their control. Also, the services done are not always up to par. We had multiple issues of mechanical problems after the car was driven off (like forgetting to put oil back in the car after an oil change!)

The management skills of the staff is pretty terrible as well. They went through multiple secretaries/cashiers in the few short months I was there, and had one quit and one fired just during my interview process, and the one that quit, did so because another employee was so rude and terrible to her she no longer wanted to work there. They had to actually move a supervisor out of the position because she had such poor skills dealing with other people. In the few months that I was there, I took on overtime (even though I was part-time) because they were always under-staffed or people called in, I also did more than my share of the work load and got months of undone filing in order, and continuously offered to take on more work. The funny part was that the woman who they took out of my supervisor’s position because she couldn’t work well with others had me fired, because she didn’t think I did my share of the work. Although I had been told multiple times to listen to my supervisor and not her.

To regress a bit though, a lot of the people there are great. The parts manager, the service coordinator, most of the people who call when you put in an internet quiry (BDC), the lead mechanic, are all great people. Unfortunately, it’s usually a culmination of a few people who make for a terrible experience and not just the one you’re dealing with.

I’m sure very well known as to who I am now so here you are everyone

Anthony Kent

What we can agree on is that nepotism and archaic attitudes from above does tend to trickle down.

I purchased a pre owned “certified” car there, just recently. I was told that EVERYTHING in the car had been checked out and that it had “nothing wrong” with it. I have driven it for less than 4,000 miles and it already has problems with leaks in the transmission, power steering and other wheel problems. I paid a price that I felt was appropriate for a “certified” car. I have come to the conclusion that pretty much all dealerships, including Herb Chambers of Danvers are in violation of the spirit of the “certified” car label and that the public, the consumer is being misled as to the truth.