Frank Phillips Was A Friend of Mine…

.. and Senator, you’re no Frank Phillips.

Look – some chickenshit posing as Frank Phillips from the Boston Globe has been posting comments to my Herb Chambers posts.

I was first made aware of this when I received an e-mail from Jay Gubala, who is E-Commerce General Manager of the Herb Chambers Companies. Jay asked me to remove the posts because they contained personal telephone numbers for Mr. Chambers, and I told Jay that I would gladly remove them once the original poster asked me to. Well, it turns out that the original poster is a fraud. Frank Phillips (a friendly and decent guy) got in touch with me and explained that he had not made the posts. So, I immediately deleted them.

I’d like to extend an apology to Frank (State House reporter for the Globe) for getting sucked into this through no effort nor desire of his own.

After I deleted the comments, two interesting things happened:

1. I received a follow-up inquiry from Jay Gubala asking me when the information in Google’s search results “would be corrected”. I had to explain to Jay that I have about as much control over Google’s servers as I do over their stock price. Perhaps I misunderstood Jay, but I found it fascinating that an “E-Commerce General Manager” – even at Herb Chambers – could be so clueless about how the online world operates.

2. After I deleted them, the person returned and posted the information anonymously. I now don’t know whether to delete it or not; I will delete a comment from an imposter, because it’s dishonest. But there’s nothing dishonest about anonymity. So, while I ponder this dilemma (and seek some legal advice), the new comment remains.

This leaves out how dumb it seems to call the Globe about this. What if someone decided this was worth a story?

Herb Chambers complaint, commentary & update

A lot of you have IM’d me, e-mailed me, and a few brave souls have left comments here about issues you’ve had with Herb Chambers. For those of you who don’t know the history, I’d gone through a series of issues with Herb Chambers a while back with my Infiniti. After getting a very unacceptable con job from their service department, I was subsequently ignored, passed around, bullshat, blown off, lied to, then ultimately made fun of by the staff there.

Continue reading Herb Chambers complaint, commentary & update

Herb Chambers Infiniti Complaint Update

8/22/05 UPDATE: the latest on the Herb Chambers matter.

Just to keep you in the loop on my Herb Chambers Infiniti dispute, here’s the update. I sent along a “30 day letter” and copied some consumer advocates and a couple members of the Nissan / Infiniti management team in Gardena. I will keep you all in the loop on the response, if any. The duct tape part is the most fun.

February 18, 2005

Herb Chambers
The Herb Chambers Companies / Herb Chambers Infiniti
1198 Commonwealth Avenue
Boston, MA 02222

VIA FEDEX 7904 3200 0048

Dear Mr. Chambers:

I have tried diligently over the past three months to solve this matter directly with your service manager, Paul Dineen. The only response I have received to my letters of November 24th and November 29th was a forwarded e-mail from Mr. Dineen that had been authored by your Mr. Forero and entitled “letter from Ted”. While no solution was proposed, some of my key concerns were not addressed, and it contained several factual errors, the sequence of events was essentially verified by Mr. Forero’s letter. I responded to Mr. Dineen on January 5, 2005 asking him to propose a solution. He ignored me. I wrote again on January 12 with the same request. Again, I was ignored. Finally, I wrote on January 27th and was ignored a third time. Therefore, you have left me no choice but to pursue remedies under the law.

Under the provisions of Massachusetts General Laws, Chapter 93A, Section 9, I hereby make written demand for relief as outlined therein.

On or about the weeks of July 19th, September 13th and September 20th, 2004, the following unfair and deceptive acts occurred:

– Employees, agents, or representatives of Herb Chambers Infiniti represented that unnecessary repairs were needed in order to make the automobile operational;
– Employees, agents, or representatives of Herb Chambers Infiniti represented that unneeded repairs were necessary in order to pass the emissions component of Massachusetts State Inspection;
– Employees, agents, or representatives of Herb Chambers Infiniti represented that the vehicle was adequately repaired & test driven and ready for delivery when it was not…
Continue reading Herb Chambers Infiniti Complaint Update

Herb Chambers Infiniti

I am in the middle of a dispute with the service department of Herb Chambers Infiniti in Boston. This is for some work they did on my i30, which I recently retired for my new S4.

After doing some online research, I found that customer complaints against Herb Chambers‘ service department are quite common. Before I get into too many details, I am giving their service manager, Paul Dineen, a few more days to propose a way to make things right. Thus far they have been mostly ignoring me. Those of you who know me know how much I love that.

I suppose the best way to summarize things for the moment is that they sold me several thousand dollars worth of duct tape, and tried to blame it on me. “Wow, that’s a lot of duct tape!” you might say. But actually it really wasn’t a lot – just a couple feet of it. So, I guess it’s just really nice duct tape. *sigh*

EDIT: Herb Chambers update.